Terms of service

Terms of Service

FullaFlavourz

Last updated: 02/03/26

1. Overview

This website is operated by FullaFlavourz. Throughout the site, the terms “we”, “us” and “our” refer to FullaFlavourz. By visiting our website and placing an order, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including customers, browsers, and anyone placing an order through our website.

If you do not agree to these Terms, you must not use our website or services.

2. Orders

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian
• All information provided is accurate and complete
• You are authorised to use the payment method provided

All orders are subject to availability and confirmation.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or misuse of the website.

3. Pricing and Payments

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time without notice.

Payment must be made at the time of ordering unless a “Pay in Store” option is selected. Orders marked as Pay in Store must be paid upon collection. Failure to pay may result in refusal of service.

4. Collection and Delivery

Collection

Customers must collect orders at the selected time. We are not responsible for food quality if collection is delayed beyond a reasonable timeframe.

Delivery

Delivery times are estimates and may vary due to traffic, weather, or demand.

Please ensure correct address details are provided. We are not responsible for delays or failed deliveries caused by incorrect information.

5. Food and Allergies

While we take care in preparing food, our kitchen handles ingredients that may contain:

• Nuts
• Dairy
• Gluten
• Eggs
• Soy
• Sesame
• Other allergens

If you have allergies, you must inform us clearly via the order notes or contact form before placing your order.

We cannot guarantee that any item is completely free from allergens.

6. Refunds and Complaints

If there is an issue with your order, you must contact us as soon as possible using the Contact Us form on our website.

We may request photo evidence where appropriate.

Refunds or replacements are provided at our discretion and in line with UK consumer law.

We do not offer refunds for:

• Change of mind
• Incorrect orders placed by the customer
• Failure to collect orders

7. Website Use

You agree not to:

• Use this website for unlawful purposes
• Attempt to hack, disrupt, or interfere with the site
• Use automated systems or bots to extract data

We reserve the right to restrict or terminate access to users who misuse the website.

8. Intellectual Property

All content on this website including logos, branding, images, menu descriptions, and text belongs to FullaFlavourz and may not be copied or used without permission.

9. Limitation of Liability

To the fullest extent permitted by law, FullaFlavourz shall not be liable for:

• Indirect or consequential loss
• Delays outside our control
• Loss resulting from incorrect customer information

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be excluded under UK law.